At Kaam Steel Industry, we aim to provide high-quality stainless steel products to our customers. If you are not satisfied with your purchase, you may request a return or exchange according to the policy below.
Please read this policy carefully before placing an order.
Return Policy
Customers can request a return within 3 days after receiving the product.
To be eligible for a return:
- The item must be unused
- The item must be in original condition
- The item must not be damaged by the customer
- Original packaging should be available
If the product does not meet these conditions, the return may not be accepted.
Exchange Policy
We allow exchange in the following cases:
- Wrong item received
- Damaged item received
- Size issue (if available in stock)
Exchange request must be made within 3 days after delivery.
Customer may need to pay delivery charges for exchange.
Refund Policy
Refund is available only in the following cases:
- Product not available after order
- Wrong product sent by our side
- Order cancelled before shipping
Refund will be sent through:
- Bank transfer
- EasyPaisa / JazzCash (if applicable)
Refund time:
3–7 working days
Open Box Policy
Customers are requested to check the product at the time of delivery.
After receiving and accepting the product, complaints may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Damaged after use
- Custom or special order items
- Bulk orders (unless damaged)
Bulk Order Policy
Bulk and corporate orders are checked before delivery.
Returns for bulk orders are only accepted if the product is damaged or wrong.
Contact for Return / Refund
Kaam Steel Industry
Akhuan Chowk, Nowshera Road, Gujranwala, Pakistan
Phone: 0342-9990215
Phone: 0300-9644367
Working Hours:
Monday – Saturday
9:00 AM – 5:00 PM
WhatsApp support available.
Policy Updates
We may update this policy at any time without notice.
Please check this page before placing an order.